GENERAL INFORMATION

The Edmonton Queen is a riverboat in Edmonton on the North Saskatchewan River. It started to sail on the river in 1995 and has been an emblematic attraction in the heart of the city ever since. There is no smoking or vaping on the boat.

PARKING

Parking at Rafters Landing is open to the general public and can fill up quickly. We strongly encourage you to take public transportation, taxi, Uber, walk and/or car pool and we always remind you to drink responsibly. If you do drive, please ensure you leave enough time to find parking. 

If you park on the grass areas at Rafters Landing there is a good chance you will receive a ticket.

There is additional parking at Henrietta Muir Edwards Park, just east of Rafters Landing near the new LRT bridge. There is also street parking along 96A Street and 98A Ave, north of 98 Ave. Click here for directions.

Please observe all Bylaws when parking at any location.

Directions and important parking information can be found on our Contact Page.

EVENT INFORMATION

Our planned events can always be found on our Events Page. We are unable to answer requests regarding public events that are not listed on our calendar. Updates to our schedule will be announced on our Newsletter. Sign up to stay updated. We are licensed and offer full bar service. Food is available; prices and menu depend on the specific event you book.

TICKET INFORMATION

Ticket are sold online and onsite but events do sell out. We highly recommend buying tickets online. If you are unable to purchase them online please call on 780-424-2628 and press 1, or preferably contact us on our website. Always check our online ticketing system online for the latest schedule and availability. 

• Adult ticket pricing is for ages 12-64
• Youth ticket pricing is for ages 5-11
• Senior ticket pricing is for ages 65+
• Infants under 6 years are free.

You do not need to print your ticket as we can check you in from your mobile device. If you choose to print your ticket, we can check you in with this too! 

We sell Gift Certificates that can be used for any cruise. These can be purchased in $25, $100, $150 and $200 denominations. They are in electronic form and will be emailed to the recipient. If you are redeeming a Gift Certificate or Voucher that has a 6 digit code, please add two zeros “00” to the end of the code when entering it at checkout.

We are not able to honour gift certificates or Groupons issued before 2018.

DEPARTURE & CRUISE TIMES

Departure times are strict. No latecomers. The time indicated on your ticket is the Boarding time. This is when boarding begins, and generally ends 1 hour after. Boarding time details can be found on each event description. Don’t be late! The cruise lasts 60-90 minutes and the route may vary depending on the water levels and conditions. A typical timeline: if you have a 6 PM event, boarding begins at 6 PM, the gangway goes up at 7 PM and the boat leaves shore. The boat returns to shore at approximately 8:30 PM. The next group, if there is one, boards approximately 30 minutes later. The specific timing of your event may differ so please double check.

ACCESSIBILITY

Guests should be prepared to walk approximately 200 meters North from the ticket shack.

Be aware that there is a relatively steep slope from the parking lot to the dock, or a set of stairs located east from the incline.

At this time we do not provide transportation from the parking lot to the boat. The boat is wheelchair accessible and has a handicap accessible washroom on the main deck.

Accessing the boat via the gangway involves an incline up and then an incline down.

We do have a wheelchair life that provides access to the lower deck however it is restricted to walkers and non-motorized wheelchairs only. Strollers are allowed for most events but we cannot be held responsible for them.

FOOD & BEVERAGE

While we recognize and respect varying food restrictions and choices, we are a small kitchen and do our best to offer a selection of items to address a few of these. We do have vegetarian, vegan and gluten free (not celiac friendly) options to address some of the more common dietary choices. You will find more information about these selections on our Food & Beverage Page.

Generally no outside food or beverage is permitted. If you are celebrating a special occasion and wish to bring in a special cake or similar, we are happy to accommodate you. Just let us know in the notes section of your online ticket purchase or by replying to your reservation email and we can make arrangements to store it until you are ready and provide the appropriate dishes required for service.

PRIVATE RENTALS

Private rentals are a possibility and start at approximately $5500 plus minimum food and beverage spend. You will be able to see all the details regarding bookings on our bookings and events page.

WEATHER/CANCELLATION POLICY

We have a no refunds policy. We run rain or shine…though we do cancel in the case of unsuitable water levels, high winds or lightning. We’ll provide updates on the website and social media if we are sure that we have to cancel an event.

The Ship’s Captain makes all decisions regarding the safe sailing of the Edmonton Riverboat. S/he may decide to remain at port or return early due to weather, or even cancel sailing entirely because of inclement conditions.

Passenger safety comes first. If your ticket includes food and/or entertainment, the Edmonton Riverboat will remain at dock and will enjoy these services in our stationary position. We will refund the cost of your cruise portion of your ticket to a gift certificate in the hopes you will return to enjoy the cruise portion of your experience. If the cruise is canceled by the Captain, and passengers are not permitted onboard the vessel, the entire ticket price will be refunded to a gift certificate, or the cruise re-booked, at the customer’s option.

We are at the mercy of North Saskatchewan water levels–they fluctuate rapidly and are unpredictable. We strive to provide the highest quality sailing experience. Be aware that the sailing route may be adjusted depending on water levels.