FAQ

GENERAL INFORMATION

Nestled on the North Saskatchewan River in the heart of Edmonton, the Edmonton Riverboat has been delighting locals and visitors alike since it first set sail in 1995. With its iconic presence and stunning views of the city skyline, it has become one of Edmonton’s most recognizable landmarks and a must-see attraction.

We take the safety and comfort of our guests seriously, and to ensure a healthy environment for all, smoking and vaping are strictly prohibited on the boat. This policy is in place to comply with local regulations and to maintain a clean and pleasant atmosphere for all our visitors.

We appreciate your cooperation in adhering to this policy and helping us to create a welcoming environment for all.  Join us for an unforgettable experience onboard the Edmonton Riverboat and take in the breathtaking views of our beautiful city from the comfort of our riverboat.

PARKING

Limited parking for the Edmonton Riverboat is available at Rafters Landing. We want to ensure that your visit is as enjoyable and stress-free as possible, so we kindly advise that parking at our location is also open to the general public and can fill up quickly. To avoid any inconvenience, we strongly encourage you to consider taking public transportation, a taxi, Uber, walk, or carpool with others.

We also remind you to drink responsibly if you do choose to drive. In the event that you do need to drive, please allow ample time to locate parking. Please note that parking on the grass areas at Rafters Landing is prohibited and may result in a parking ticket that Edmonton Riverboat will not be responsible for.

For additional parking options, Henrietta Muir Edwards Park is available just east of Rafters Landing, near the new LRT bridge. Additionally, there is street parking available along 96A Street and 98A Ave, north of 98 Ave. For more detailed directions, please visit our CONTACT US page.

As a courtesy to our community, please observe all bylaws when parking at any location. We appreciate your cooperation and want you to have a wonderful experience visiting the Edmonton Riverboat.

SPECIAL EVENT INFORMATION

To stay informed about all our upcoming events, please visit our Events Page, where you can find a comprehensive listing of all our planned activities. We are unable to accommodate requests for information about public events that are not listed on our calendar, so please check the Events Page for the most up-to-date information about our offerings.

We also encourage you to SIGN UP FOR OUR NEWSLETTER AND FOLLOW US ON SOCIAL MEDIA to receive timely updates about any changes or additions to our event schedule. Our team works tirelessly to bring you the best possible experience, and we want to ensure that you have access to all the latest information.

As a government-regulated establishment, we take pride in providing a comprehensive bar service throughout all our events. Our skilled bartenders are prepared to present you with an array of both alcoholic and non-alcoholic drinks to elevate your onboard experience. Please note, government identification may be requested upon entry or when you order at the bar. Alongside our beverage offerings, we also provide an assortment of food options, with prices and menus thoughtfully curated to suit the specific event you attend.

Thank you for considering us for your next event. We look forward to serving you and providing an unforgettable experience on the water.

TICKET INFORMATION

We offer tickets for our events both online and onsite, but please be aware that our events do sell out quickly. To avoid disappointment, we highly recommend purchasing your TICKETS ONLINE. If you are unable to do so, you may call us at 780-424-2628 and press 1, or visit our website to get in touch with us.

To ensure that you have the most up-to-date information about our events, please check our online ticketing system for the latest schedule and availability.

We offer several ticket pricing options to accommodate a range of ages and needs.

  • Adult ticket pricing applies to ages 18+
  • Youth ticket pricing applies to ages 12-17/Senior ticket pricing applies to ages 65+
  • Children’s ticket pricing applies to ages 6-11
  • Infants and children under 5 years of age are free.

 

You do not need to print your ticket, as we can check you in from your mobile device. However, if you prefer to have a printed ticket, we can accept that as well.

Gift certificates are available for purchase and can be used for any cruise. We offer denominations of $25, $100, $150, and $200, and they will be sent to the recipient via email in electronic form. If you are redeeming a gift certificate or voucher that has a 6-digit code, please add two zeros “00” to the end of the code when entering it at checkout.

Please note that we are not able to honor gift certificates or Groupons issued before 2018.

Thank you for considering us for your next event. We look forward to providing you with an unforgettable experience on the water.

DEPARTURES & CRUISE TIMES

It is crucial to arrive on time as departure times are strictly adhered to.

The time indicated on your ticket is the boarding time, which is when the boarding process begins. You can find the boarding time details for each event on the event description page, so make sure to check it out.

All Buffet Cruise boarding times start on the hour. All General Admission boarding times start on the half hour. The boat will leave the dock 1 hour after buffet cruise patrons’ boarding time and 30 minutes after General Admission patrons’ boarding time.

The cruise is approximately 60-90 minutes long, and the route may vary depending on the water levels and weather conditions.

For instance, if your boarding time is at 6 PM, the boarding process will begin at 6 PM, and the gangway will be lifted at 7 PM,. If your boarding time is at 6:30 PM, the boarding process will begin at 6:30 PM and the gangway will be lifted at 7 PM.

The boat will return to shore at around 8:30 PM. If there is another group scheduled after your event, they will board approximately 30 minutes later. However, the specific timing of your event may differ, so it’s essential to double-check. Remember, latecomers will not be accommodated, so don’t be late!

ACCESSIBILITY

Please be aware that guests will need to walk approximately 200 meters North from the ticket shack to reach the boat. Please also note that there is a relatively steep slope from the parking lot to the dock, or a set of stairs located east from the incline.

Please be advised that we do not provide transportation from the parking lot to the boat at this time. However, please note that the boat is wheelchair accessible and has a handicap accessible washroom on the main deck. Accessing the boat via the gangway involves an incline up and then an incline down.

Please note that we have a wheelchair lift that provides access to the lower deck, but it is restricted to walkers and non-motorized wheelchairs only. Strollers are allowed for most events, but we cannot be held responsible for them.

FOOD & BEVERAGE

Although we value and respect various dietary choices and restrictions, please note that our kitchen is limited in size and resources. Nonetheless, we strive to provide a diverse selection of food items to accommodate a few of the most common dietary needs, including vegetarian and gluten-friendly (not suitable for celiac sufferers) options.

For more details about our offerings, please visit our FOOD & BEVERAGE page.

Typically, we do not allow outside food or drinks. However, we are delighted to make special arrangements for guests celebrating a special occasion who wish to bring in a special cake or similar items. A cake fee of $3 per person will apply if you are bringing in your own cake.

Please inform us in advance by including a note in your online ticket purchase or replying to your reservation email. We will gladly store the item until you are ready and provide the appropriate dishes for service.

WEATHER/CANCELLATION POLICY

Our policy states that we do not offer refunds. Our events are held rain or shine, except for circumstances such as unsuitable water levels, high winds, or lightning. If we need to cancel an event due to such circumstances, we will post updates on our website and social media.

The safety of our passengers is of utmost importance, and all decisions regarding sailing are made by the Ship’s Captain. In the event of inclement weather, the Captain may decide to remain at port or return early, or even cancel the sailing altogether.

If your ticket includes food and/or entertainment and the sailing is canceled, we will provide these services at dock and refund the cost of the cruise portion of your ticket in the form of a gift certificate. If the Captain cancels the event entirely, we will refund the full ticket price in the form of a gift certificate or rebook the cruise, depending on the customer’s preference.

Please note that our sailing route may be altered due to unpredictable and rapidly fluctuating North Saskatchewan water levels. We strive to provide the best possible sailing experience.

 

CONTACT US

To access the boat, parking is available at Rafters’ Landing.  You will then walk north along the City Park path, then down an inclined paved trail. We highly recommend pre-purchasing tickets online or by phone since events can sell out quickly. The link to the GPS location of the parking lot is provided. However, parking at Rafters’ Landing is open to the public and can fill up quickly. Consider using other modes of transportation such as public transit, carpooling, Uber, Bird Scooter, or a taxi to avoid parking issues.

Please be aware that parking on grassy areas at Rafters’ Landing may result in a parking ticket. Additional parking is available at Henrietta Muir Edwards Park, east of Rafters’ Landing, near the new LRT bridge, and on the streets north of 98 Ave along 96A Street and 98A Ave. Check our Events Page for planned events and sign up for our newsletter to receive updates. Please note that we are unable to answer inquiries about public events that are not listed on our calendar.

Private rentals are available, starting at approximately $5500 plus a minimum spend on food and beverages. See our Bookings and Events Page for more details.

If you have a Gift Certificate or Voucher with a six-digit code, please add “00” to the end of the code when entering it at checkout.

It is important to note that we have a no refund policy, and we operate rain or shine. However, if water levels are unsuitable, or if there are high winds or lightning, we may cancel the event. The Captain of the ship makes all decisions regarding safety, and we will provide updates on the website and social media if we cancel an event. If the cruise is canceled, we will refund the cost of the cruise portion of your ticket to a gift certificate or re-book the cruise at the customer’s option. Additionally, the sailing route may be adjusted depending on water levels, and passenger safety is our top priority.

We're pleased to announce that The Edmonton Queen is for sale! As we embark on this new chapter, we want to extend our heartfelt gratitude for your unwavering support since we acquired the vessel in 2016. To prospective buyers: Join us in continuing our legacy of excellence. Explore the unique potential of this once-in-a-lifetime opportunity and make your mark in Edmonton. To our loyal patrons: Rest assured, we are committed to ensuring a seamless transition and maintaining the exceptional standards you've come to expect. Any gift certificates or vouchers will be part of the sales agreement. For inquiries and further details, please reach out to us directly. info@edmontonriverboat.ca Thank you for being part of our journey. Together, let's write the next chapter of success!